A UK leading pension administrator with a large client base of corporate and pension trustees needed a mailing partner who could match the sensitivity and scale of its pension administration and payroll communications.

By partnering with Accelerated Mail, the pension administrator achieved:

• A structured, streamlined, and automated mailing operation
• Secure, ISO-accredited handling of sensitive pension and payroll data
• Full flexibility on print, envelope, and destination for every mailing

The challenge: Keeping sensitive pension and payroll mail moving without adding risk

The pension administration team sends ad hoc mailings to keep their clients informed of updates as they happen, while its payroll team issues pension payslips and P60s on a regular cycle.

Both teams handle personal and financial information, so the organisation needed a mailing partner who could manage volume and variety without compromising on accuracy, confidentiality, or turnaround.

Rather than manage print and dispatch in-house, the organisation wanted a partner with the in-house capability to run the process end to end, so that both teams could focus on their clients rather than on the mechanics of mailing.

The solution: A dedicated mailing service

Accelerated Mail was selected for its in-house capability to run a structured, streamlined, automated, and secure operation, along with its ISO, security, and data credentials.

A dedicated account manager oversees the relationship across both the pension administration and payroll teams. The service includes:

• A dedicated online portal to upload mail merged PDFs
• A choice of colour or black and white print for every job
• A choice of windowed or non-windowed envelopes
• UK and overseas mailing, as required
• Digital proofs available before every mailing is dispatched
• A photograph of a sample pack for approval ahead of dispatch

The result: Ease of mailing, without compromising on integrity

By partnering with Accelerated Mail, the pension administrator has gained:

Simplicity: The portal has taken the manual work out of mailing for both teams. The client uploads a mail merged PDF and Accelerated Mail manages print, packing, and dispatch from there.

Flexibility: With colour or black and white print, windowed or non-windowed envelopes, and UK or overseas dispatch all available as standard; the client can tailor each mailing to what it needs rather than working around a fixed format.

Confidence: Digital proofing gives the client full visibility of a mailing before it leaves the building, so sensitive documents such as payslips and P60s are checked and approved at every stage.

Security: Accelerated Mail's ISO, security and data credentials mean the client can rely on its pension and payroll mail being handled to a standard that matches the sensitivity of the information it contains.

Partnership: A dedicated account manager gives the client a single, consistent point of contact, so the relationship runs smoothly across ad hoc updates and regular payroll cycles alike.

Why Accelerated Mail

With in-house production, ISO-accredited security, and years of experience handling sensitive client communications, Accelerated Mail gives pension administration organisations a mailing partner they can trust with their most confidential documents.

To find out how Accelerated Mail can bring structure and security to your organisation's mailing, contact us here or call on 01444 245917.